Download Jackie's resume

Work Experience

February 2009-Present

Experience Designer at Rosetta
Create positive user experiences and increase conversion by working closely with a multi-disciplinary team throughout projects (discovery, design, build, and beyond).
Serve clients that include national and international companies within the financial, insurance, and e-commerce industries.

Summer 2006, Summer 2007

Human Factors Intern at Charles River Analytics
Performed software usability analysis, designing and programming part of a software interface following industry best practices.

Fall 2005-Spring 2007

HelpDesk Consultant
Solved a variety of computer issues for faculty and staff in the roles of general consultant and special assistant to Director of User Services.

Summer 2005

Intern at France Telecom R&D
Browser standards compliance testing, primarily CSS. Responsible for testing, discovering and reporting bugs, recording and analyzing results.

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Education

Masters 2008

Carnegie Mellon University, Pittsburgh, PA
Masters of Human-Computer Interaction

• Courses
• Basic Interaction Design
• Human-Computer Interaction Methods
• Educational Game Design
• Programming Usable Interfaces
• Understanding Perception through Design
• Designing for Service
• Conceptual Models
• Capstone Project
• Social Web
• Information & Interaction
• Public Political Messaging